Refund policy

Refund & Return Policy

Last updated: October 16, 2026

Zasnovy (zasnovy.store) is owned and operated by Noxa Studios LLC. We want you to be happy with your purchase. If you are not completely satisfied, we're here to help.

1. Return Window

You may request a return within 30 days of the date you received your item. To be eligible for a return:

  • The item must be unused, in the same condition you received it, and in its original packaging.
  • All tags, accessories, manuals and parts must be included.
  • You must provide your order number or proof of purchase.

2. How to Start a Return

To start a return, email us at support@zasnovy.store with your order number, the item(s) you wish to return, and the reason for return. If your return is accepted, we will send you instructions and the address where your package should be sent.

Items sent back to us without first requesting a return will not be accepted.

3. Return Shipping Costs

  • If the return is due to our error (damaged, defective, or wrong item received), we will cover the return shipping cost.
  • For all other returns (e.g., changed your mind, ordered the wrong size or color), the customer is responsible for return shipping costs. Original shipping fees are non-refundable.

4. Damaged, Defective or Wrong Items

Please inspect your order upon receipt. If an item is damaged, defective, or not what you ordered, contact us within 7 days of delivery and include photos of the item and packaging. We will evaluate the issue and offer a replacement or a full refund at no extra cost to you.

5. Non-Returnable Items

The following items cannot be returned:

  • Gift cards
  • Items marked as "Final Sale" or purchased on clearance
  • Personal care, hygiene, or intimate products that have been opened or used
  • Perishable goods, live plants and seeds
  • Digital products, software codes, or downloadable content once delivered or activated
  • Items damaged through misuse, improper installation, or normal wear and tear

If you are unsure whether your item is eligible, please contact us before sending anything back.

6. Exchanges

The fastest way to get a different item is to return the item you have and, once the return is accepted, make a separate purchase for the new item.

7. Order Cancellations

You may cancel your order within 12 hours of placing it, provided it has not yet been processed or shipped, by emailing support@zasnovy.store. Once an order has shipped, it cannot be cancelled and must follow the return process above.

8. Refunds

We will notify you by email once we have received and inspected your return, and let you know whether the refund was approved. If approved, you will be automatically refunded to your original payment method within 5–10 business days. Please note that your bank or credit card company may need additional time to post the refund.

If more than 15 business days have passed since we approved your return and you have not received your refund, please contact us at support@zasnovy.store.

9. Late or Missing Refunds

If you haven't received a refund yet, first check your bank account again, then contact your credit card company or bank, as processing times vary. If you have done all of this and still have not received your refund, please contact us.

10. EU / UK Customers

If your order is shipped to the European Union or the United Kingdom, you have the right to cancel or return your order within 14 days of receipt, for any reason and without justification, subject to the conditions above.

11. Contact Us

Noxa Studios LLC (operating as Zasnovy)
1001 S Main St, Ste 600
Kalispell, MT 59901, United States
Email: support@zasnovy.store