Shipping policy

Shipping Policy

Last updated: October 16, 2026

Zasnovy (zasnovy.store) is owned and operated by Noxa Studios LLC ("we", "us", "our"). This Shipping Policy explains how and when orders placed on our store are processed and delivered.

1. Order Processing Time

  • All orders are processed within 1–3 business days (Monday–Friday, excluding U.S. federal holidays) after payment is confirmed.
  • Orders placed after 2:00 PM (Mountain Time), on weekends, or on holidays will be processed the next business day.
  • During peak seasons, promotions, or periods of high order volume, processing may take up to 5 business days. We will notify you by email if your order is significantly delayed.

2. Shipping Destinations

We currently ship to addresses within the United States, including APO/FPO/DPO addresses. Any additional countries we ship to will be displayed at checkout. If your country is not available at checkout, we are unable to ship to it at this time.

3. Shipping Rates & Estimated Delivery Times

Shipping rates are calculated and displayed at checkout before you complete payment. Estimated delivery times after processing:

  • Standard Shipping: 5–10 business days
  • Expedited Shipping (where available): 3–5 business days
  • Alaska, Hawaii, U.S. territories and APO/FPO addresses: may take an additional 3–7 business days

Any free-shipping promotion currently available will be clearly shown on our website and at checkout. Delivery times are estimates provided by the carrier and are not guaranteed.

4. Order Tracking

Once your order ships, you will receive a shipping confirmation email containing your tracking number. Tracking information may take up to 48 hours to update in the carrier's system. If you have not received a tracking number within 5 business days of placing your order, please contact us at support@zasnovy.store.

5. Multiple Packages

Orders containing multiple items may be shipped in separate packages from different locations and may arrive on different days. You will receive tracking information for each package. You will not be charged additional shipping for split shipments.

6. Incorrect Address

Please make sure your shipping address is complete and accurate. If you notice an error, contact us within 12 hours of placing the order and before it ships. We are not responsible for orders delivered to an incorrect address provided by the customer. If a package is returned to us due to an incorrect or incomplete address, we will contact you to arrange reshipment at your cost or issue a refund minus the original shipping cost.

7. Lost, Stolen or Delayed Packages

  • If your tracking shows "delivered" but you cannot find your package, please check with neighbors and your local post office, and wait 48 hours, as carriers sometimes mark packages delivered early.
  • If the package still has not arrived, contact us within 14 days of the delivery date and we will open an investigation with the carrier.
  • If your order has not arrived within 20 business days of shipment, contact us and we will send a replacement or issue a full refund once the carrier confirms the package is lost.

8. Damaged Items

If your order arrives damaged, please email support@zasnovy.store within 7 days of delivery with your order number and photos of the item and packaging. We will arrange a replacement or refund in accordance with our Refund Policy.

9. Customs, Duties & Taxes

For any order shipped outside the United States (if available), the recipient is responsible for any import duties, customs fees, or taxes charged by the destination country. These charges are not included in our prices or shipping fees.

10. Contact Us

Questions about shipping? Contact us:

Noxa Studios LLC (operating as Zasnovy)
1001 S Main St, Ste 600
Kalispell, MT 59901, United States
Email: support@zasnovy.store